Frequently Asked Questions

About the product

Q: What exactly is Brickstage?
A: Brickstage is original brick-mosaic wall art you build yourself. Each set contains 1,024 bricks, a baseplate, and step-by-step instructions. You snap the bricks together (no glue), and after 1–2 hours, you have a finished piece to hang on your wall.
Q: Is this LEGO?
A: No, but it's LEGO-compatible. Our bricks work with LEGO, but Brickstage is an independent brand. We're not affiliated with the LEGO Group or any film studio — our designs are original, inspired by movie genres and tropes.
Q: What's the difference between a Brickstage set and a poster?
A: A poster is passive decoration. A Brickstage set is something you build. You spend 1–2 hours with your hands, watching the image appear brick by brick. It feels like art you created, not something you bought. Plus, it has real texture and depth on your wall.
Q: How long does it take to build?
A: Most people finish in 1–2 hours. It depends on how carefully you go — some people race, some people meditate while building. Either way, it's a chill experience.
Q: Do I need glue or special tools?
A: Nope. The bricks snap onto the baseplate. That's it. No glue, no tools, no skills required. If you can click a brick onto a baseplate, you can build a Brickstage set.

Ordering and shipping

Q: What's "pre-order"? When will I get it?
A: We make each set after you order it. Estimated ship time: 7–10 business days from order. We do this to avoid waste and keep prices fair. You can cancel anytime before it ships for a full refund.
Q: How much is shipping?
A: Free shipping on orders over €100 within the EU — two sets qualify. Below that it's a flat €4.90, tracked, anywhere in the EU. The exact cost is shown at checkout before you pay.
Q: Do you ship outside the EU?
A: Currently we ship within the EU only. We're working on international shipping — check back soon.
Q: How long does shipping take?
A: ~2–5 working days after dispatch within the EU. You'll get a tracking link by email.
Q: What's included in the box?
A: 1,024 numbered ABS bricks sorted by colour, 1× baseplate (32×32 studs), 1× wall-mount strip (no drilling required), step-by-step build map (fully illustrated), and 1× spare-brick pouch.

Returns and support

Q: What if something arrives broken or missing bricks?
A: Email brickstage.social@gmail.com with your order number and photos. We'll ship replacement bricks free of charge — you don't need to return the set. If the damage is severe, we can replace the entire set.
Q: Can I return it?
A: Yes. You have 60 days from delivery to return it for a full refund (our voluntary guarantee). If you've already built it, that's fine — we accept returns of built sets. EU law also gives you 14 days to withdraw without reason.
Q: What if I hate it?
A: Return it within 60 days for a full refund. Seriously, no hassle.
Q: How do I contact you?
A: Email brickstage.social@gmail.com. We reply within 24 hours.

Custom and more

Q: Can I customize the design?
A: Yes! If none of our designs speak to you, you can order a custom build. Send us your photo or idea, we'll turn it into a brick mosaic, show you a digital preview for approval, and then ship your custom set.
Q: Are the bricks durable?
A: Yes. They're ABS plastic, the same material used in professional LEGO. They won't yellow or degrade in normal home conditions.
Q: Is this safe for kids?
A: It's a display piece rather than a toy, and it contains a lot of very small bricks — so it's 16+. Under-16s shouldn't build or handle a set unsupervised. Choking hazard: small parts.
Q: Didn't find your answer?
A: Email brickstage.social@gmail.com — we're happy to answer anything, and we reply within 24 hours.